Terms & Conditions

CONDITIONS OF BUSINESS

1. TIME LIMITS

Any Time or date quoted by the Company for delivery or collection of all or any of the goods is an estimate only, and the Company shall not be liable for any failure to meet any such estimate nor for any loss, whether financial or otherwise resulting directly or indirectly therefrom.

2. COLLECTION AND DELIVERY

The buyer shall collect the goods from the Company’s premises. Where it is agreed that the Company shall deliver the goods, when ready, a fee will be charged for the delivery of the Company’s goods as discussed beforehand. All items are deemed collected 30 days after purchase date. All motifs will be disposed of within 60 days of purchase date (no refunds). No items can be cancelled from any order before or after collection whether paid for in full or on a deposit basis. We will make every effort to calculate your tile requirements accurately from your measurements, please ensure that you are happy with the quantities of tiles supplied to complete your job as no claims can be entertained after purchase, collection or delivery.

3. LOSS OR DAMAGE IN TRANSIT

The Company gives no warranty in respect of crazing, shading in the tiles or other defects and all goods are sold subject only to the Manufacturers warranty and conditions. The Buyer is under a duty wherever possible to examine the goods on delivery or on collection (as the case may be).Where the goods cannot be examined the carrier’s note or such other note shall be marked by the Buyer at the time of delivery “not examined”.

The Company shall be under no liability whatsoever for any defects or shortages as aforesaid unless notified in writing of the details within 48 hours following dispatch. Shading is inherent in the manufacturing of tiles. Please ensure that an acceptable blend or mix is achieved before fixing tiles as no responsibility is taken by the Company when tiles are fixed.

4. DATE FOR PAYMENT

Payment is strictly due to be paid from the Buyer in full within thirty days from the end of month in which the invoice is dated (other than cash sales). Ownership does not pass to the buyer until payment is made in full. If the Company has not been paid what is outstanding by the Buyer for the said period, within five working days the account will be put on hold and any further goods will not be released until payment is received in full without any deduction. Late payments surcharge will then be applied to the Buyers account.

5. DEPOSITS

Goods ordered and a deposit put on them will only be held for a period of three weeks. If no further monies are made payable to the Company, goods will then be no longer held and will be returned back to stock.

6. RETURNS

As tiles are produced in batches, shading differences occur. Due to this tiles will only be accepted back from the Buyer if the tile is still in stock and the same batch reference. If the batches have changed the Company will not accept returns. Under no circumstances will non-stock items including motifs be accepted for return or exchange. If returning goods they will only be accepted back within three weeks from date of purchase, (providing the batch is still in stock) and providing they are in a saleable condition. A receipt must also be shown to the Company as proof of purchase, no receipt, no refund! Adhesive and grout will not be accepted for refund. A restocking charge of 20% of the value will be made on goods returned or exchanged. No cash refunds, a cheque will be posted within 14 days.

7. TILING

The Company is not liable for workmanship of any tiler nor do they have tillers employed. All tiles as aforesaid must be checked before laying them, any problems must be notified in writing to the Company within 48 hours following dispatch. Once the tiler has laid the titles the Company is not responsible for any problems which may occur. The workmanship is then between the Buyer and the Tiler and must be taken up with the Tiler. A list of Tilers can be given by the Company upon request, but this list is only a list of names, they can be used solely at the Buyers discretion. The Tilers are not the responsibility of the Company, and the Company does not take responsibility for their work. This is completely at the Buyers discretion on whom to get to do the tiling.

8. PRIMING

All areas to be tiled will require the use of an acrylic primer (as per manufacturer’s instructions) prior to tiling. Where primer is not used, we will not take any responsibility should there be any issues with the tiles not being set properly.

9. ANTI-SLIP RATING

For those requiring a specific anti-slip rating, please specify to a member of staff when purchasing. We will not take responsibility regarding any sales where a specific rating has NOT been specified.

Notice: Shades & Colours

To enure customer satisfaction, before purchasing from our website we recommend that a sample of the tile you require is sent to you to ensure you get the product you are looking for as batches may vary in colour etc and are also not always true to the photographed image. A photographed image will not always capture 100% the true tones/textures of each product. If you choose to order without seeing a sample of our current batch we cannot except responsibility for any variations. Our aim is to ensure you get the product you are looking for and to make your shopping experience with us a pleasant one.